Terms of Service

These Terms of Service (the "Terms") are the agreement between you and Nara Abroad ("Nara", "we", "us"). They cover our website nara-abroad.co.uk, the student portal at student.nara-abroad.co.uk, our AI study assistant, and the emails we send you (together, the "Service").

Nara Abroad is the trading name of NARA-ABROAD LTD, a company registered in England and Wales (company number 16758727), whose registered office is at 19 Tregaron Gardens, New Malden, England, KT3 3AF. Our headquarters is in London, and we also have offices in Amman and Doha.

By creating an account, submitting an application, paying for anything, or otherwise using the Service, you agree to these Terms. Our Privacy Policy explains how we handle your personal information; please read it alongside these Terms. If you do not agree to these Terms, please do not use the Service.

These Terms are written for students and for visitors to our website. If you use a Nara portal on behalf of a university, or as a partner education agent, any written agreement between your organisation and Nara also applies. Where the two differ, that agreement takes priority.

Please keep a copy of these Terms for your records.

In these Terms:

• "Service" means our website, the student portal, the Assistant and the emails we send you.
• "Portal" means the student portal at student.nara-abroad.co.uk.
• "Account" means your personal account in the Portal.
• "Assistant" means the AI study assistant in the Portal, which appears under the name "Nara". It is an AI system, not a person.
• "Application" means an application you make through the Service for a course at a University.
• "University" means any university, college or other education provider you apply to. Universities are independent of Nara.
• "Nara fee" means a fee you pay to Nara for something we provide, such as sending an Application. A Nara fee is never a University's own fee.
• "Partner agent" means an education agent who works with Nara and, at a student's request, manages that student's Account and Applications.
• "You" means the person using the Service.

Headings are for convenience only.

• You must be at least 16 years old to create an Account or make an Application.
• If you are under 18, you need the agreement of a parent or legal guardian to use the Service, and we recommend involving them in your Applications.
• If you use the Service for someone else (for example, as a parent helping your child), you confirm that you have their permission, and you accept these Terms for both of you.
• The information you give us about your age, identity and education must be true.

If we learn that an Account belongs to someone under 16, we will close it and delete it, as our Privacy Policy explains.

Nara does not use passwords. You sign in in one of two ways:

• with a one-time code that we email to you each time you sign in; or
• with "Sign in with Google", if you choose to use it.

Your email account is your key to Nara, so please:

• keep your email account secure;
• never share a sign-in code with anyone, even someone who says they are from Nara;
• tell us straight away at support@nara-abroad.co.uk if you think someone else has got into your Account.

When you create an Account, you agree to:

• give accurate and complete information, including a phone number where we can reach you, and keep it up to date;
• have only one Account, and not create one in someone else's name;
• not let anyone else use your Account, unless a Partner agent manages it for you at your request.

You are responsible for what you do through your Account, and for what you allow others to do through it.

If a Partner agent created your Account for you, the agent can see and manage your profile, documents and Applications, because you asked them to handle your Applications. If you are not sure whether an agent is linked to your Account, email privacy@nara-abroad.co.uk.

You can close your Account at any time (section 18).

Nara is a study-abroad platform. Through the Service you can:

• explore universities and courses in the United Kingdom and elsewhere;
• build your student profile and upload your documents;
• get course suggestions and ask the Assistant questions;
• make Applications and follow their progress in the Portal;
• buy optional extra services, where the Portal offers them.

Please understand:

• Nara is not a university. We do not award qualifications and we do not offer places on courses.
• Nara does not make admission, scholarship or visa decisions. Universities, funding bodies and government authorities make those decisions, and we have no control over them.
• We help you find courses, prepare your Application and send it to the University. We are not a party to any agreement between you and a University.
• We do not give legal, immigration or financial advice.

• Before you apply. The personal-information section of your profile must be complete, and you must upload the documents each course asks for. The Portal tells you what is missing.
• How many at once. You can have up to 5 active Applications at a time. All of these count towards the limit: Applications that are awaiting payment, submitted, under review, returned to you for changes, or that have an offer. A place frees up when an Application is unsuccessful or is closed (for example, because the course was withdrawn).
• What we send. When you submit an Application, we save a copy of your profile as it is at that moment, and that copy is what the University receives. After you submit, you cannot edit the Application unless we return it to you for changes. A returned Application shows as "Returned for revision", and you can update it and send it again.
• Our review. We check every Application before we send it on. If something is missing or unclear, we may return it to you.
• Who receives it. We send your Application to the University ourselves. If we ever need to send an Application through our course-supply partner instead, we will tell you first, as our Privacy Policy (section 4) explains.
• Deadlines. Universities set their own deadlines, and our review takes time, so apply well before the deadline. We cannot guarantee that an Application submitted close to a deadline will reach the University in time.
• Updates. We tell you about your Application's progress in the Portal and by email. Universities decide when and how they respond, and we cannot speed up their decisions.
• Withdrawn courses. If a University withdraws a course, we close the Application and tell you. This is not a decision about you. Section 9 explains refunds.
• Withdrawing an Application. If you want to withdraw an Application, contact us.
• Documents. You can replace or delete documents in the Portal, but you cannot delete a document while it is part of an active Application. Everything you upload must be genuine and yours to use (section 10).

These rules also apply to Applications a Partner agent makes for you.

The Assistant ("Nara") answers questions about courses, universities, fees and your Applications, in Arabic or English.

• It is an AI system, not a person.
• It can be wrong. Facts about courses and fees come from our catalogue, and the Assistant is built to say when it does not know rather than guess, but it can still make mistakes. Before you rely on anything important, such as fees, deadlines, entry requirements or visa rules, check it with the University or the official source.
• It suggests; it does not decide. Its course suggestions are guidance, not a prediction or a promise that you will get a place.
• Nothing changes without you. The Assistant can propose changes to your profile or help you draft an Application, but nothing is saved until you confirm it. Please check each proposed change before you confirm it, because once confirmed it counts as a change you made.
• It cannot submit an Application or make a payment on its own.
• It does not give advice. That includes legal, immigration, financial, medical or other professional advice. It is not for emergencies.
• Use it fairly. Do not try to make it produce unlawful or harmful content, reach other people's information, or get around its safeguards, and do not send it messages using automated tools. We may limit use of the Assistant to keep the Service secure and available for everyone.
• Your conversations are saved to your Account so you can pick up where you left off. Our Privacy Policy (sections 5 and 8) explains how they are handled and when they are deleted.
• Voice calls with the Assistant are currently switched off. If we switch them on, every call will begin by telling you that you are talking to an AI assistant and that the call is transcribed, and these Terms will apply to calls too.

Free: browsing our website, creating an Account, building your profile, uploading documents, getting course suggestions and using the Assistant.

What you may pay for:

• A Nara fee for each Application, paid when you submit it. Some Applications may be free; if you have free Applications, the Portal shows how many you have left. Until the fee is paid, the Application shows as "awaiting payment" and is not sent on, and it still counts towards your limit of 5 (section 6).
• Optional extra services, where the Portal offers them. What each one includes is described before you buy it.

Prices. We do not list prices in these Terms because they can change. Before you pay, the Portal shows what you are paying for and the price. The price you pay is the one shown when you confirm the payment.

Offers. Some Applications or services may be free or discounted for a time, or through an arrangement with your school or Partner agent. When an offer applies, you will see it before you pay. Offers have no cash value.

Applications a Partner agent makes for you. We charge our fee for these to the agent, not to you. Anything you agree to pay your agent is between you and the agent.

University fees. Universities may charge their own application fees, deposits and tuition fees. Nara never collects these. You pay them directly to the University, under its own terms.

Plans. We no longer sell subscription or advisor plans.

Paying

• Our payment provider takes payments on its own secure payment page. Your card details go directly to them and never reach our servers.
• You are charged in the currency shown. Your bank may add its own charges, for example for currency conversion.
• We email you a receipt.
• If a payment does not go through, or you leave the payment page, you are not charged. You can pay later from the Portal.

Automatic refunds (you do not need to ask)

We refund a payment automatically:

• if you were charged twice for the same thing; or
• if, when your payment reaches us, what you paid for can no longer be provided (for example, because the Application had already been closed or the course had been withdrawn).

If you change your mind

• You can cancel a purchase within 14 days of paying by emailing support@nara-abroad.co.uk or using "Get help" in the Portal.
• If we have not yet sent your Application to the University, or started the service you bought, we refund the full amount.
• When you pay, you ask us to start work straight away. If we have already sent your Application on, or finished the service, before you cancel, the work you paid for has been done, and the fee is not refundable because you changed your mind. If we have started but not finished, we may keep a fair amount for the work already done.

If something goes wrong on our side

• If we cannot send your Application at all for a reason that is not your fault, we refund the fee for that Application in full. One example is a University withdrawing the course after you have paid but before we send your Application.
• If something we provide is not done with reasonable care and skill, tell us. We will put it right or, if we cannot, refund some or all of what you paid.

What is not refunded

• A University's decision. Our fee pays for our work in preparing, checking and sending your Application, not for the result. We do not refund it because a University turns down your Application, or because a scholarship or visa is refused.

How refunds are paid

• Refunds go back to the card or account you paid with. How long they take to reach you depends on your bank.
• If you are unhappy with a payment, please contact us before disputing it with your bank. We can usually sort it out faster.

Nothing in this section takes away your rights under UK consumer law.

You are responsible for how you use the Service and for the information and documents you provide. You agree to:

• give truthful, accurate and complete information in your profile and Applications;
• upload only documents that are genuine and that you are entitled to use;
• follow the laws that apply to you and the rules of the Universities you apply to.

You agree not to:

• submit false, misleading, forged or altered information or documents;
• pretend to be someone else, or apply for someone else without their permission;
• upload anything unlawful, abusive or offensive, or anything that infringes someone else's rights;
• introduce viruses or harmful code, try to get into parts of the Service you are not allowed to access, or interfere with how it works;
• copy or collect data from the Service using automated tools without our written permission;
• misuse the Assistant (section 7);
• open more than one Account, or use someone else's, to get extra free Applications or offers;
• harass or abuse our team, Partner agents or University staff.

Universities and authorities may reject an Application, or withdraw an offer, if information in it is false. If we have good reason to believe an Application contains false information or forged documents, we may decline to send it (section 18).

When you apply to a University through the Service, you are applying to an independent organisation. Please understand and accept that:

• We do not control, and are not responsible for, any University's entry requirements, decisions, timelines, fees, scholarships or policies.
• We cannot and do not guarantee that you will be offered a place, that you will receive a scholarship or funding, or that a visa or immigration application will be approved.
• Admission decisions rest with Universities. Scholarship decisions rest with the bodies that award them. Visa and immigration decisions rest with the government authorities concerned.
• Our role is to help you understand your options, prepare a complete Application and send it properly. The outcome depends on your qualifications, on the University's and the authorities' own assessments, and on other factors outside our control.

Course suggestions, whether from the Portal or from the Assistant, and any other guidance we give are not promises of a result. Always confirm requirements, deadlines and conditions directly with the University or authority before relying on them.

The Service and everything we provide in it belongs to Nara or to those who license it to us, and is protected by copyright, trade mark and other laws. That includes the platform, the Assistant, our text, graphics and logos, the "Nara Abroad" name and brand, our software, and the way our catalogue is selected and arranged.

• We give you a personal, non-exclusive, non-transferable licence to use the Service for your own study-abroad plans, in line with these Terms. We may withdraw this licence.
• You may not copy, reproduce, change, distribute, sell or publicly display any part of the Service, or use our name, logos or branding, without our written permission, except where these Terms or the law allow it.
• You keep ownership of the documents and content you upload, such as your transcripts, certificates and personal statement. You give us permission to store and use them, and to share them with the Universities you apply to, only as needed to provide the Service and as our Privacy Policy describes.
• If you send us feedback or ideas about the Service, we may use them freely without owing you anything.

Nara and its licensors keep all rights not expressly given to you.

Our Privacy Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it and what rights you have. Please read it alongside these Terms. In particular:

• When you submit an Application, you ask us to send the personal details, documents and answers it contains to that University. If we ever need to send it through our course-supply partner, we will tell you first.
• If a Partner agent manages your Account, they can see and manage your profile, documents and Applications.
• To use your data rights (access, correction, deletion and the others), email privacy@nara-abroad.co.uk, as the Privacy Policy (section 10) explains.

If anything about how we handle your information is unclear, contact privacy@nara-abroad.co.uk.

The Service links to, and works with, organisations we do not control. These include Universities, our payment provider, the provider behind "Sign in with Google", and independent student-services companies (such as accommodation providers) that the Portal may list.

• Their own terms and privacy policies apply when you use their services. Please read them.
• We are not responsible for their content, accuracy, policies or availability.
• A link or listing does not mean we endorse a company, unless we clearly say so.

Anything you agree with a third party, such as a University offer, a deposit or an accommodation booking, is between you and that third party.

We work hard to keep the Service reliable and useful. However, to the extent the law allows, and without affecting your rights as a consumer:

• We do not promise that the Service will always be available, uninterrupted or free of errors.
• Course details, entry requirements, deadlines and tuition fees come from Universities and our partners, and they change. We cannot promise that every detail on the Service is complete or up to date at the moment you read it.
• We do not promise any particular result from using the Service, including admission, scholarship or visa outcomes (section 11).

Always confirm important details with the University or authority concerned, and get independent professional advice where you need it.

Nothing in these Terms limits or excludes our liability:

• for death or personal injury caused by our negligence;
• for fraud or fraudulent misrepresentation;
• for breaching your legal rights as a consumer, such as the right to have services provided with reasonable care and skill; or
• for anything else that the law of England and Wales does not allow us to limit.

Subject to that:

• We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when you accepted these Terms.
• We are not responsible for the decisions, acts or omissions of Universities, government authorities, our payment provider or other third parties. That includes a refusal of admission, a scholarship or a visa.
• The Service is for your personal use. We are not responsible for business losses.
• Our total liability to you for all claims about the Service or these Terms is limited to the higher of two amounts: the total you paid us in the 12 months before the event that led to the claim, or £100.

You may break these Terms deliberately or dishonestly, for example by submitting forged documents or someone else's details. If that leads to a claim against us or a loss for us, you are responsible for the loss reasonably caused, to the extent the law allows. This does not apply to anything we caused.

Closing your Account. You can close your Account at any time by emailing privacy@nara-abroad.co.uk from the email address on your Account. If you have a live Application, we will first ask whether you want it withdrawn. We cannot recall information already sent to a University, and we keep payment records for as long as the law requires. Our Privacy Policy (sections 8 and 10) explains what is deleted and when.

When we may suspend or close an Account. We may suspend or close your Account, or decline to send an Application, if:

• you seriously or repeatedly break these Terms;
• we have good reason to suspect fraud, forged documents or misuse; or
• the law requires it, or it is needed to protect the security of the Service or other people.

Where it is reasonable and lawful, we will tell you first and give you a chance to put things right.

Money. If we close your Account for a reason other than you breaking these Terms, we refund anything you paid for that we have not yet provided. If we close it because you broke these Terms, we refund anything we have not started, but we may keep fees for work already done.

Some sections should continue by their nature, and they still apply after your Account is closed. These include the sections on intellectual property, disclaimers, limitation of liability, responsibility for misuse and governing law.

Changes to the Service. We keep improving Nara, so features may be added, changed or removed. If a change significantly reduces something you have already paid for, we will tell you. You can then cancel it and get a refund for the part not provided.

Changes to these Terms. When we update these Terms, we change the "Last updated" date. If a change is significant, we will email you before it takes effect. Changes do not affect payments you have already made. If you do not agree to a change, you can stop using the Service and close your Account.

Language. These Terms are published in English and Arabic, and both versions are meant to say the same thing. If they ever differ, the English version applies. But where the difference leaves real doubt about what a term means, the meaning more favourable to you applies.

Governing law. These Terms, and any dispute about them or the Service, are governed by the law of England and Wales. The courts of England and Wales can hear any dispute.

• If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• If you live elsewhere, you keep any consumer protections that the law of your country gives you and that cannot be excluded.

Complaints. If something has gone wrong, please tell us first at support@nara-abroad.co.uk, and we will try to put it right.

Contact us

• Payments, refunds, your Account and anything else: support@nara-abroad.co.uk, or "Get help" in the Portal
• Personal data and privacy: privacy@nara-abroad.co.uk
• Post: NARA-ABROAD LTD, 19 Tregaron Gardens, New Malden, England, KT3 3AF